FlowRelay
Recover
Share diagnostics
Diagnostics shares let operators share evidence without copying raw event bodies, secrets, or private Shopify material.
Recovery steps
Complete these checks before executing a recovery action.
- 01Open the event, endpoint, or receipt that needs support.
- 02Choose diagnostics and preview the generated package before sharing.
- 03Confirm the share contains redacted setup facts, receipt facts, support codes, and recovery context.
- 04Confirm it excludes raw event bodies, endpoint secrets, authentication headers, HMAC values, Shopify tokens, sessions, database URLs, and customer data.
- 05Share the diagnostics ID or package only after explicit approval, then use that frozen package for follow-up.
What diagnostics include #
Diagnostics shares are designed for partner and support collaboration without widening access.
| Included | Excluded |
|---|---|
| Receipt facts, endpoint state, support codes, retention state, replay availability, and recovery guidance | Raw event bodies, full authentication headers, signing secrets, static header values, Shopify tokens, sessions, database URLs, and customer data |
| Redacted setup context and support summaries | Copied merchant incidents, private screenshots, full partner logs, or real payload examples |
Preview before sharing #
Always preview the share before sending it. Share the diagnostics ID or frozen redacted support summary only after the merchant or operator approves it.
When diagnostics help #
Use diagnostics when a sender owner, setup partner, authorized agent, or FlowRelay support needs evidence but should not receive raw event bodies.