FlowRelay
Use Cases
Work with a partner without sharing secrets
Use this path when another team needs to help investigate an event, but the merchant should not copy private request data into chat, tickets, or screenshots.
Who this helps #
This is for setup partners, sender owners, and support teams that need to resolve the setup or handoff issue without receiving secrets, raw event bodies, or customer data.
What the partner gets #
The partner gets redacted receipt facts, endpoint state, support codes, retention and replay context, and a redacted support summary that can be discussed without widening access.
What stays private #
Do not share endpoint secrets, authentication headers, HMAC values, tokens, raw event bodies, customer records, Shopify sessions, store passwords, or database URLs.
Typical path
A typical path starts from the scenario, then moves into setup and verification.
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Name the investigation question
Agree on the question the partner needs to answer, such as whether the sender used the right URL, sent valid JSON, mapped the expected ID, or reached Shopify Flow.
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Anchor the investigation
Open the FlowRelay receipt or endpoint that anchors the investigation.
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Preview the share
Preview the diagnostics share and check that it contains redacted setup facts, support codes, receipt context, and recovery guidance.
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Check the exclusions
Confirm that the share excludes raw event bodies, full authentication headers, endpoint secrets, HMAC values, Shopify tokens, sessions, and customer data.
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Approve the safe share
Share the diagnostics ID or redacted support summary only after the merchant or operator approves it.
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Keep follow-up tied to the snapshot
Keep the follow-up tied to the frozen diagnostics share instead of pasting private logs into another tool.