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USE CASES

SET UP

OPERATE

RECOVER

AGENT ACCESS

REFERENCE

Use Cases

Let an agent investigate an event

Use this path when a merchant wants an authorized agent to help answer what happened to an event without receiving broad store authority or private event data.

Open the practical guide Read Agent Access.

Investigation job #

An authorized agent can identify the endpoint, read the receipt, explain the current outcome, and suggest the next safe step from FlowRelay facts.

Recovery job #

If the grant allows, the agent can prepare a replay or diagnostics action for operator confirmation. Execution only follows preview, explicit human confirmation, idempotency, and audit.

Hard boundaries #

Agents cannot self-escalate, approve billing, mint or widen their own grants, access raw secrets or payloads, submit support outside scoped FlowRelay support paths, or edit Shopify Flow without separate Shopify authorization.

Typical path

A typical path starts from the scenario, then moves into setup and verification.

  1. Use a trusted private client

    Use a private agent client the merchant trusts, such as Codex, Claude Code, the FlowRelay CLI run by a coding or ops agent, direct Agent Operations API calls, or MCP Agent Operations access where enabled.

  2. Confirm the grant

    Create or inspect the merchant-authorized grant and confirm the agent has only the scopes needed for investigation.

  3. Configure scoped access

    Give the agent the Agent Operations base URL and scoped token through private secret, environment, CLI, or MCP configuration rather than public docs, tickets, or shared prompts.

  4. Orient through public docs

    Have the agent start from /llms.txt, the relevant Markdown page, and /agent/v1/manifest before making authenticated calls.

  5. Read before acting

    Let the agent read setup state, event history, receipt facts, replay availability, and diagnostics state through the same Agent Operations contract.

  6. Preview state-changing work

    Require action previews for work that changes setup or recovery state, including replay preview, confirmation, idempotency, metering, and audit.

  7. Escalate human-only actions

    Escalate to a human for billing approval, grant changes, Shopify Flow workflow edits, secrets, raw event data, support requests, or anything outside the grant.

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